As an award-winning cloud technology solution provider, Stage2Data places a high premium on providing high-quality technical support and innovative solutions to its customers. The company’s exceptional level of support is made possible by a professional and knowledgeable infrastructure team whose core focus is ensuring that all data and infrastructure components are correctly deployed and running smoothly. That is the company’s core mission – to make sure that their clients’ environments are run with unmatched precision.
Gerhard Rautenbach, Vice President of Professional Services recently shared some valuable insights into the inner workings of Stage2Data’s customer support and professional services model. With a heavy emphasis on world-class infrastructure and unparalleled customer service, Gerhard outlined what sets Stage2Data apart from other cloudserviceproviders (CSP).
Gerhard, originally from South Africa, completed his studies at North-West University whereafter he dabbled in a bit of urban economics before settling into the role of programmer/developer at Absa Capital, one of South Africa’s most prominent financial service providers. In 2008 he joined the Engineering Council of South Africa as an IT Engineer where he worked for almost a decade. Gerhard relocated to Canada, where he joined Stage2Data as Project Manager – Professional Services in 2018. He was subsequently promoted to Professional Services Manager shortly after and finally into his current role as Vice President of Professional Services, a position he’s held since 2021.
What are Stage2Data’s key differentiating factors?
Apart from the fact that Stage2Data offers premier cloud infrastructure managed by a superb infrastructure team, the CSP is also renowned for its flagship Network Recovery-as-a-Service (or NRaaS™) solution. NRaaS™ has been a game-changer in the cloud disaster recovery space.
Currently, approximately 30% of Stage2Data’s customers make use of its fully-fledged NRaaS™ solution, with this figure growing monthly. In the event of a VM infrastructure down event or a complete site failure these customers failover their entire environments to the Stage2Data backup and, where Stage2Data is also their internet service provider (ISP), their public IPs remain unchanged. Where Stage2Data is not the customer’s ISP, the same process applies but the customer will be supplied with new public IPs.
Stage2Data’s secret sauce: A very strong technical team and robust technology
Stage2Data established a strong infrastructure support team that provides first-class technical and cloud infrastructure support to all its customers. The team uses robust technology to streamline remote working and the ability to communicate in real time.
Given the nature of the industry in which Stage2Data operates, it’s typically challenging to find team members who are well versed in all the technologies used by Stage2Data such as VMware, Zerto, Cohesity, MinIO and Veaam – it’s not a typical combination found in any one resume.
Changes in the recovery landscape as ransomware rapidly increased over the past 2 years
Ransomware attacks have seen a steep rise in both frequency and sophistication over the last two years. This has become even more evident in the midst of 2020 during the pandemic. Security and encryption are becoming increasingly important within the data centre and the cloud. Moreover, the market has shifted along with the technology so everything from encryption at rest, encryption in transit, and encrypting backups are taking the forefront in security solutions and disasterrecovery and backup solutions.
The 3 biggest mistakes companies make during DR planning
Ensuring data protection and disasterrecovery preparedness is more important than ever before given the fact that there is a bevy of factors that could lead to a system outage or downtime. In these instances, organizations must leverage DR and backup data to keep operations running smoothly. Despite this, organizations still often fail to understand the scope and importance of DR planning. They still rely on infrequent backups and do not account for all the locations where their data are stored. A further big DR failure is organizations not re-evaluating their DR plan whenever major changes are effected.
Stage2Data’s mission is to consistently provide superb support while constantly exceeding customer expectations. Deploying a robust disaster recovery solution has never been easier. Stage2Data’s cloud Disaster Recovery-as-a-Service (DRaaS) is simple, reliable, and all-inclusive while the CSP’s flagship NRaaS™ solution ensures that network services are restored, and downtime minimized following a disaster.
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